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A scoreboard success—increased patient satisfaction

Bernhardt, Judy MA, BSN, RN; Misterek, Maureen MS, RN, NE-BC

Nursing Management (Springhouse): October 2014 - Volume 45 - Issue 10 - p 15–16
doi: 10.1097/
Department: Team Concepts

At John C. Lincoln North Mountain Hospital in Phoenix, Ariz., Judy Bernhardt is a clinical director and Maureen Misterek is an administrative supervisor.

The authors have disclosed that they have no financial relationships related to this article.

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