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ED navigators: Steering patients through the system

Madden, Patricia S. BSN, RN; Carrick, Linda A. PhD, RN, CNAA; Manno, Martin S. MSN, RN, ACNS-BC, CEN

doi: 10.1097/01.NUMA.0000413642.60397.4d

The number of uninsured U.S. patients is growing and, as a result, so are ED visits and wait times. Read how this role has become the epitome of patient safety at a Southern New Jersey health system.

Patricia S. Madden is an ED navigator and business director for Emergency Services at Kennedy Health System in Turnersville, N.J. Linda A. Carrick is the senior vice president of Clinical Operations and CNE at Kennedy Health System in Voorhees, N.J. Martin S. Manno is the corporate director of Professional Development and Research at Kennedy Health System in Cherry Hill, N.J.

The authors have disclosed that they have no financial relationships related to this article.

© 2012 by Lippincott Williams & Wilkins, Inc.