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Changing handoffs: The shift is on

Costello, Margaret PhD, MS, RN

doi: 10.1097/01.NUMA.0000388294.54728.10
Feature

How can you apply change theories to improve nursing documentation and patient satisfaction?

Margaret Costello is nurse manager of the medical-surgical intermediate care unit at Brigham and Women's Hospital, Boston, Mass.

Here, review an application of Lewin's Theory of Change to improve nursing shift report, nursing documentation, and patient satisfaction.

© 2010 by Lippincott Williams & Wilkins, Inc.