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Addressing workplace incivility

Kisner, Tamela, EdD, RN, CNE

doi: 10.1097/01.CCN.0000546311.07792.74
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Abstract: A culture of incivility can compromise team professionalism and patient safety. Incivility comes in many forms, including verbal or nonverbal abuse, passive aggression, and bullying. Facilities can address incivility by adopting a zero-tolerance policy and holding educational sessions teaching methods such as cognitive rehearsal, simulation, and mixed-intervention.

Incivility on the unit can have dangerous consequences for team professionalism, staff retention, and even patient outcomes. It comes in many forms, including bullying, lateral violence, and passive aggression. Healthcare facilities should work to adopt a zero-tolerance policy and educate nurses on how to prevent and manage workplace incivility.

Tamela Kisner is a nurse educator at the University of South Dakota, Rapid City, S.D.

The author has disclosed no financial relationships related to this article.

Adapted from Kisner T. Workplace incivility: how do you address it? Nursing. 2018;48(6):36-40.

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