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Civility Mentor

A Virtual Learning Experience

Clark, Cynthia M. PhD, RN, ANEF, FAAN; Dunham, Michelle PhD

doi: 10.1097/NNE.0000000000000757
Nurse Educator: PDF Only

Background Incivility and disrespect in health care weaken teamwork and collaboration, diminish communication, and can impact an individual's ability and willingness to speak up and advocate for patient care.

Problem Evidence-based teaching strategies are needed to prepare nursing students to address incivility in academic and practice settings.

Approach The authors describe a virtual learning experience designed to prepare students to prevent and address incivility in academic and health care environments and report preliminary assessment data from student users.

Outcomes More than 90% of 22 000 student respondents indicated they were satisfied with the learning experience, were made aware of the consequences of incivility and its effects on patient safety, and planned to apply techniques for addressing incivility into their nursing practice

Conclusion Civility mentor is effective in educating students about the consequences of incivility, developing skills to foster civility, communicating more assertively, and addressing incivility in academic and health care environments.

Author Affiliations: Strategic Nursing Advisor (Dr Clark), ATI Nursing Education, Boise, Idaho; Senior Research Scientist (Dr Dunham), Assessment Sciences, Ascend Learning, Leawood, Kansas.

C.M.C. provided content expertise, and M.D. provided statistical analyses for the virtual learning program described in this article and could have a perceived conflict of interest. Both are employed by Assessment Technologies Institute, which produced the program. The virtual learning platform was provided by Kognito. The authors have no financial or other relationships with Kognito.

Correspondence: Dr Clark, ATI Nursing Education, 279 E Danskin Dr, Boise, ID 83716 (

Accepted for publication: September, 2019

Published ahead of print: November 9, 2019

Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal’s Web site (

Cite this article as: Clark CM, Dunham M. Civility mentor: a virtual learning experience. Nurse Educ. 2019;00(0):00-00. doi: 10.1097/NNE.0000000000000757. [Epub ahead of print]

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