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Enhancing Resilience, Empowerment, and Conflict Management Among Baccalaureate Students: Outcomes of a Pilot Study

Pines, Eula W. PhD, DNP, RN, PMHCNS, BC; Rauschhuber, Maureen L. PhD, RN, RNC; Cook, Jennifer D. PhD, CNS, BC; Norgan, Gary H. PhD, RN; Canchola, Leticia MSN, RN; Richardson, Cynthia MSN, RN; Jones, Mary Elaine PhD, RN

doi: 10.1097/NNE.0000000000000023
Feature Articles

To manage interpersonal conflict, nursing students need evidence-based interventions to strengthen stress resiliency, psychological empowerment, and conflict management skills. A pilot 1-group, pre-post–design, 2-semester intervention used simulated experiences to enhance these skills with 60 undergraduate nursing students. Findings suggest that integration of conflict resolution skills throughout the curriculum, with repeated opportunities to practice using a variety of styles of conflict management in relation to situational factors, may be beneficial to prepare students for the challenges of today’s healthcare environment.

Author Affiliations: Associate Professors (Drs Pines, Rauschubber, and Cook), Professors (Drs Norgan and Jones), and Instructors (Mss Canchola and Richardson), Ila Faye Miller School of Nursing, University of the Incarnate Word, San Antonio, Texas.

Funding support was received from the Brig Gen Lillian Dunlap Endowed Chair of the University of the Incarnate Word and Graduate Research Assistant Fund.

The authors declare no conflicts of interest.

Correspondence: Dr Pines, Ila Faye Miller School of Nursing, University of the Incarnate Word, 4301 Broadway, San Antonio, TX 78209 (

© 2014 Wolters Kluwer Health | Lippincott Williams & Wilkins.