KNOW E/M RULES WELL – AND USE THEM
Some rules work against you and appear unfair. Others work in your favor and appear generous. “Know the difference, and know how to use them in your favor when you can,” advised Dr. Nuwer, who has taught E&M at courses for the past 14 years.
Dr. Nuwer provided two examples of the work-time conundrum: 1) “You spent three hours between visits dealing with a patient's telephone calls, calls from the ER, ordering and reviewing lab results, prescription renewals, driver's forms, disability forms, wife's questions, and then, 45 minutes for the next office visit. You get paid for the office visit, but insufficiently for the extensiveness of between-visit time and effort.”
2) “You spent 35 minutes on an easy office consult for a patient with a new seizure. That's less than the 80 minutes listed as typical time for a level 5 outpatient consult. But the bullet points meet the standards for a level 5 consult.”
CREATE GROUND RULES FOR GROUP MEMBERS
“After 23 years in practice with a group ranging in size from three to nine doctors, I have found that one key to success is having ground rules from the start,” said Dr. Powers. Setting policies about call, office time, dictation turnaround, and vacation is a good place to start, she explained.
She also advocates for implementing a compensation system with a productivity incentive to allow for different practice styles. “Monthly, mandatory practice meetings are essential in order to manage differences of opinion about practice direction,” she said. Such meetings helped her group to decide, for example, at which of two hospitals a new group member would be most needed, how much of a bonus to take or not take at the end of a year, and how to handle certain coverage issues to ensure consistency on call. Said Dr. Powers: “There is no doubt that strong personalities can be neutralized when speaking face-to-face.”
COMMUNICATE EFFECTIVELY WITH PAYERS
Saty Satya-Murti, MD, who served as a consultant (1991–95), and later as the Medicare Carrier Director for Kansas, Nebraska, and Northwest Missouri at Blue Cross Blue Shield of Kansas (1995–2005), offers suggestions for communicating with payers. Among effective strategies, he said, are to write a formal personalized letter (preferably not an e-mail) the first time to the administrator or medical director, and confine yourself to one or two specific issues at a time. Early in your letter, state the reason for writing, and reemphasize it at the end. Keep early communications short – to no more than two pages. Be logical, and use scientific evidence if available. Finally, request a response, provide a return contact, and remind gently if there is no response in about four weeks.
Dr. Satya-Murti also suggests strategies to avoid: Do not ramble. Be factual and curtail generalizations. Avoid hyperbole, ad hominem, and threats of appeal to higher authority. Personalize communications; do not mass-mail templated contents. And, most important, do not mail a missive right away that might have angry emotional content; set it aside for one to two days, then consult a trusted friend or colleague before dispatching.
READ YOUR CONTRACTS
“Egregious things are written into contracts,” said J. Baldwin Smith, MD, AAN representative to RUC. “You may be signing a contract that allows your employer to dismiss you without cause, includes a subtle non-compete clause; or one that permits your income to be cut, as based on a difficult to understand formula,” he said. “You may even be signing an agreement to continue to take care of the patients without compensation for some time if the insurance company goes bankrupt!”
“Caveat emptor,” he cautioned, “contracts are written to protect the folks writing the contract, and only you can make them fair.”
USE PHYSICIAN ASSISTANTS WISELY
“If you have a busy practice, hiring a physician assistant (PA) or a nurse practitioner can be a lifesaver,” said Neil A. Busis, MD, a former AAN representative to the RUC and Practice Expense Advisory Committees. He has found that having a bright PA make rounds on follow-ups in the hospital can save him a lot of leg work and give him more free time. With many new hospital consults each day, it makes sense for him to focus on formulating diagnostic and treatment plans for the acutely ill patients, while his PA is making sure his recommendations are carried out and modified as the clinical picture unfolds. “After hiring a new associate physician, I'm now considering a second PA to help out in the practice,” he said.
SEND OUT INSURANCE CLAIMS ASAP
“Hospital charges are paid more often and more promptly if they are sent to the covering insurance as soon as possible,” advised James J. Anthony, MD, AAN alternate representative to the RUC. He explained that the sooner the claim is submitted, the more promptly it can be paid. He added that it also increases the likelihood of payment, particularly for patients who have had multiple consultants involved in their care. “I use a printed hospital list each day, record my visits, and turn it in on the following day. That way, the charges can be posted within two days of the visit,” he said.
CONSIDER ELECTRONIC SOLUTIONS
“Patients at the Henry Ford Medical Group are instructed to call their pharmacies when they need refills,” said Gregory L. Barkley, MD, who relies on his electronic prescribing program for medication management. An online message from the pharmacy notifies the doctor when a refill is requested and it simply takes an approval to finish the task. “It saves the staff and doctors unnecessary phone calls and patients don't have to deal with telephone tag or lines at the pharmacy,” said Dr. Barkley.
MEM will be holding two courses as part of the AAN Winter Conference in Lake Buena Vista, FL, on Friday, January 12, 2007: The Electronic Office Program, 9 AM-1 PM, and the Practice Management Program, 2–6 PM.©2006 American Academy of Neurology
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