Original ArticlesHuman-Centered Leadership in Health Care An Idea That's Time Has ComeLeclerc, Lucy PhD, RN, NPD-BC; Kennedy, Kay DNP, RN, NEA-BC, CPHQ; Campis, Susan MSN, RN, NE-BC, CCRN-KAuthor Information WellStar School of Nursing, Kennesaw State University, Kennesaw, Georgia (Dr Leclerc); ULeadership, LLC, Stone Mountain, Georgia (Dr Kennedy and Ms Campis). Correspondence: Kay Kennedy, DNP, RN, NEA-BC, CPHQ, ULeadership, LLC, 1884 Chedworth Cove, Stone Mountain, GA 30087 (email@example.com). The authors thank Dr Tim Porter-O'Grady for his thoughtful mentorship, encouragement, and belief in their innovative leadership approach.All authors declare no conflict of interest, that is, financial, consultant, institutional, or other. Nursing Administration Quarterly: April/June 2020 - Volume 44 - Issue 2 - p 117-126 doi: 10.1097/NAQ.0000000000000409 Buy Metrics Abstract The Human-Centered Leadership model, which is relevant for leaders at all levels in a complex health care system, embraces change from the inside out. The Human-Centered Leader (HCL) is embedded in the organization, rather than positioned above it, and recognizes the expertise and value of those who serve at the point of care. The HCL starts with a focus on self-awareness, self-compassion, self-care, and mindfulness while focusing on others through demonstration of the characteristics of an Awakener, a Connector, and an Upholder. As an Awakener, the HCL grows and cultivates the team through the development of individual growth plans and staff empowerment in decision making. The result is a professionally prepared workforce that delivers market-leading patient outcomes. The HCL, as a Connector, builds the community in the microsystem by creating a healthy work environment. Finally, as an Upholder, the HCL recognizes the humanity in others and brings out the best in them. Demonstration of sincere care for those who care for patients results in improved staff satisfaction and, in turn, exceptional patient experience. The sustainable changes resulting from Human-Centered Leadership are realized through development of Cultures of Excellence, Trust, and Caring. © 2020 Wolters Kluwer Health, Inc. All rights reserved.