Original ArticlesEducation Resource Nurse Engaging Clinical Nurses to Enhance the Patient ExperienceDerrick, Lisa M. MSN, RN; Mangold, Kara DNP, RN, NPD-BC, CCTN, CNE, EBP-CAuthor Information Department of Nursing, Mayo Clinic, Phoenix, Arizona (Ms Derrick); and Center for Individualized Medicine, Mayo Clinic, Scottsdale, Arizona (Dr Mangold). Correspondence: Kara Mangold, DNP, RN, NPD-BC, CCTN, CNE, EBP-C, Mayo Clinic, 13400 East Shea Blvd, Scottsdale, AZ 85259 (email@example.com). The authors declare no conflict of interest. Nursing Administration Quarterly: April/June 2020 - Volume 44 - Issue 2 - p 159-167 doi: 10.1097/NAQ.0000000000000415 Buy Metrics Abstract It is challenging to implement a hospital discharge process that effectively prepares patients for success at home, especially when self-care needs are immense. This article describes a disruptive model that leverages nurse autonomy on an acute care medical-surgical hospital unit. The integration of an education resource nurse within existing resources is showing positive gains in 30-day readmission rates and specific patient experience metrics. The continued success of this newly created role is dependent on an adaptive capacity to leverage principles of complexity leadership and to grow the role within the ever-changing health care environment. © 2020 Wolters Kluwer Health, Inc. All rights reserved.