The utilization of emergency medical services has risen substantially in recent years, and the need for better organized systems of emergency transportation, communication, and treatment has become increasingly evident. This paper reviews the role of systems analysts techniques in the planning and evaluation of community emergency services. The actual application of an emergency system model is described as part of a comprehensive study of emergency care delivery in an urban area. Selected results illustrate the implications of proposed system configurations and the potential benefits of similar efforts in other communities.
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