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Sarah Kirsch, David Meryash
Journal of Developmental & Behavioral Pediatrics. 39(5):365-375, June 2018
Sarah Kirsch, lead author, describes a national study of the determinants of parent satisfaction with emergency or urgent care visits by their children with autism spectrum disorder. The researchers found that the factors most associated with parent satisfaction were indicators of the quality of interpersonal and communication skills of the medical and non-medical staff of the facility at which the patients were treated. These were more important, for example, than patient traits, reason for visit, or whether the patient was cooperative. The authors emphasize the importance of autism-specific training for emergency department staff to maximizing satisfaction with care. Read the article.
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