The US Army Public Health Center (APHC) adopted the National Association of County and City Health Officials' (NACCHO) Roadmap to a Culture of Quality (CoQ) Improvement framework to define its current culture and adapted the NACCHO's Organizational CoQ Self-Assessment Tool for applicability to a federal agency and workforce. More than 500 Civilian and Military personnel completed the self-assessment in October 2017. The results indicated that the APHC was categorized in the third of six total phases of the NACCHO's Roadmap to a CoQ (Phase 3: Informal or Ad Hoc QI Activities), which generated 13 transitional strategies to advance the APHC toward a CoQ. The APHC demonstrated that a federal public health organization can use and apply results from currently available self-assessment tools and frameworks related to a CoQ. By doing so, the APHC is optimizing its ability to ensure America's Soldiers and the Army Family receive essential and effective public health services.
This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial-No Derivatives License 4.0 (CCBY-NC-ND), where it is permissible to download and share the work provided it is properly cited. The work cannot be changed in any way or used commercially without permission from the journal.
General Dynamics Information Technology, Supporting the Public Health Assessment Division, Health Promotion and Wellness Directorate (Dr Gomez); Former Oak Ridge Institute for Science and Education Participant, Public Health Assessment Division, Health Promotion and Wellness Directorate (Dr Gomez and Ms Korona-Bailey); Public Health Enterprise Performance Improvement Division, Product Management Office (Dr Bullock), Public Health Assessment Division, Health Promotion and Wellness Directorate (Dr Santo); and Office of the Director (COL McDannald and Mr Resta), US Army Public Health Center, Aberdeen Proving Ground-EA, Maryland.
Correspondence: Stephanie A. Q. Gomez, PhD, General Dynamics Information Technology, Supporting the US Army Public Health Center, 8977 Sibert Rd, Aberdeen Proving Ground-EA, MD 21010 (firstname.lastname@example.org).
The evaluation was funded internally through the US Army Public Health Center (APHC). This evaluation was supported in part by appointments to the Postgraduate Research Participation Program at the APHC, administered by the Oak Ridge Institute for Science and Education through an interagency agreement between the US Department of Energy and the APHC.
The authors thank Ms Jennifer Cearfoss, Executive Office of the Director; Ms Laura Mitvalsky, Director, APHC Health Promotion and Wellness; Ms Lauren Shirey Ogledzinski, General Dynamics Information Technology in support of the Public Health Assessment Division; and members of the APHC Council for Organizational Excellence for their guidance, direction, and support.
The views presented here are those of the authors and do not necessarily reflect the official policy of the Department of Defense, Department of the Army, US Army Medical Department, or the US Government.
The authors have indicated that they have no potential conflicts of interest to disclose.