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Preoperative Anticoagulation Management in Everyday Clinical Practice

An International Comparative Analysis of Work-as-Done Using the Functional Resonance Analysis Method

Damen, Nikki L. MSc, PhD*; de Vos, Marit S. MD; Moesker, Marco J. MSc; Braithwaite, Jeffrey MIR, MBA, PhD*; de Lind van Wijngaarden, Rob A.F. MD, PhD§; Kaplan, Jason MD; Hamming, Jaap F. MD, PhD; Clay-Williams, Robyn PhD*

doi: 10.1097/PTS.0000000000000515
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Objectives Preoperative anticoagulation management (PAM) is a complex, multidisciplinary process important to patient safety. The Functional Resonance Analysis Method (FRAM) is a novel method to study how complex processes usually go right at the frontline (labeled Safety-II) and how this relates to predefined procedures. This study aimed to assess PAM in everyday practice and explore the usability and utility of FRAM.

Methods The study was conducted at an Australian and European Cardiothoracic Surgery Department. A FRAM model of work-as-imagined was developed using (inter)national guidelines. Semistructured interviews with 18 involved professionals were used to develop models reflecting work-as-done at both sites, which were presented to staff for validation. Workload in hours was estimated per process step.

Results In both centers, work-as-done differed from work-as-imagined, such as in the division of tasks among disciplines (e.g., nurses/registrars rather than medical specialists), but control mechanisms had been developed locally to ensure safe care (e.g., crosschecking with other clinicians). Centers had organized the process differently, revealing opportunities for improvement regarding patient information and clustering of clinic visits. Presenting FRAM models to staff initiated discussion on improvement of functions in the model that are vital for success. Overall workload was estimated at 47 hours per site.

Conclusions This FRAM analysis provided insight into PAM from the perspective of frontline clinicians, revealing essential functions, interdependencies and variability, and the relation with guidelines. Future studies are warranted to study the potential of FRAM, such as for guiding improvements in complex systems.

From the *Australian Institute of Health Innovation, Macquarie University, Sydney, Australia;

Department of Surgery, Leiden University Medical Centre, Leiden, the Netherlands;

Amsterdam Public Health Research Institute, Department of Public and Occupational Health, VU University Medical Centre, Amsterdam;

§Department of Cardiothoracic Surgery, Leiden University Medical Centre, Leiden, the Netherlands; and

Faculty of Medicine and Health Sciences, Macquarie University Hospital, Sydney, Australia.

Correspondence: Marit S. de Vos, MD, Department of Surgery (Zone K6-R), Leiden University Medical Centre, Albinusdreef 2, 2333 ZA Leiden, the Netherlands (e-mail: m.s.de_vos@lumc.nl).

The authors disclose no conflict of interest.

The Australian part of this study was conducted with the support of unrestricted grants of the Royal Netherlands Academy of Arts and Sciences (KNAW), the Dutch Distinguished Women Scientists Fund (DWSF), the Dutch Institute for Rational Use of Medicine (IVM), Bayer, and Boehringer Ingelheim.

N.L.D. and M.S.d.V. contributed equally to the work.

Supplemental digital contents are available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal’s Web site (www.journalpatientsafety.com).

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