Review ArticleThe Business Case for Health-Care Quality ImprovementSwensen, Stephen J. MD, MMM*; Dilling, James A. BSIE, CMPE†; Mc Carty, Patrick M. BS‡; Bolton, Jeffrey W. MBA§; Harper, Charles M. Jr MD§Author Information From the *Department of Radiology and †Administrative Services, Mayo Clinic, Rochester, Minnesota; ‡Financial Planning and Analysis, Mayo Clinic, Scottsdale, Arizona; and §Administration, Mayo Clinic, Rochester, Minnesota Correspondence: Stephen J. Swensen, MD, Department of Radiology, Mayo Clinic, 200 First Street SW, Rochester, MN 55905 (e-mail: [email protected]). The authors declare no conflict of interest. Journal of Patient Safety: March 2013 - Volume 9 - Issue 1 - p 44-52 doi: 10.1097/PTS.0b013e3182753e33 Buy Metrics Abstract The business case for health-care quality improvement is presented. We contend that investment in process improvement is aligned with patients’ interests, the organization’s reputation, and the engagement of their workforce. Four groups benefit directly from quality improvement: patients, providers, insurers, and employers. There is ample opportunity, even in today’s predominantly pay-for-volume (that is, evolving toward value-based purchasing) insurance system, for providers to deliver care that is in the best interest of the patient while improving their financial performance. © 2013 Lippincott Williams & Wilkins, Inc.