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Conflicts at Work?: try Care fronting

doi: 10.1097/01.CNJ.0000305999.35370.99
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  • Read the article on pages 10–17.
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CE Test Questions

General Purpose

To provide the registered professional nurse with an overview of carefronting.

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Learning Objectives

After reading this article and taking this test, the nurse will be able to:

  1. Explain carefronting, respect, and forgiveness.
  2. Discuss the application and process of carefronting.

1. A recent study found that which of the following was the most frequent source of verbal abuse of nurses?

a. physicians

b. other nurses

c. workplace managers and administrators

d. spouses or significant others

2. What percentage of new nurses leave their first position within 6 months because of hostility?

a. 20%

b. 40%

c. 60%

d. 80%

3. Which term best describes the intentional or unintentional actions, words, and attitudes that cause wounds and injuries that are unseen soul-scars?

a. hurt

b. violence

c. anger

d. hostility

4. Which term best describes a method of communicating that entails caring enough about one's self, one's goals, and others, to courageously confront in a self-asserting, responsible manner?

a. respecting

b. forgiving

c. carefronting

d. asserting

5. Carefronting includes making which type of statement?

a. “I”

b. “you”

c. “they”

d. “us vs them”

6. An integral element of carefronting and a professional mandate is

a. professionalism.

b. respect.

c. expertise.

d. caring.

7. What type of culture is essential for professional nursing practice to flourish?

a. individual caring

b. individual accountability

c. shared accountability for mutual respect

d. shared responsibility for patient care

8. Charles Stanley writes that when we forgive someone we

a. respect and value ourselves.

b. respect and value another.

c. care about another.

d. give ourselves a gift.

9. Which phrase could be used to initiate carefronting when a nurse is unaware that he or she has hurt others?

a. “Your actions must stop now.”

b. “You need to stop what are doing to others.”

c. “You may not be aware of this, but….”

d. “Your actions hurt someone.”

10. Which of the following provides the best example of forgiveness?

a. Luke 23:34

b. Proverbs 3:34

c. Romans 12:18

d. John 15–16

11. According to Augsburger which of the following is an essential element for rebuilding relationships?

a. courage

b. willingness to communicate

c. respect

d. forgiveness

12. Life essential two of Inrig's model involves

a. letting go of past offenses.

b. speaking the truth.

c. face-to-face confronting.

d. forgiving.

13. Which Scripture helps to forgive and rebuild relationships?

a. Mark 11:25

b. 2 Timothy 1:7

c. Leviticus 19:18

d. Galatians 6:1

14. According to Klein and Napier, all of the following are traits of courage except

a. risk.

b. lack of fear.

c. candor.

d. purpose.

15. “The will” to confront refers to making confrontation personal, relevant, and

a. safe.

b. logical.

c. explicit.

d. right.

16. Christian nurses begin carefronting with

a. prayer.

b. peace.

c. forgiveness.

d. hope.

17. When confronted with disrespectful behavior, asking the question, “Why would a reasonable, rational, decent person say or do that?” puts the brain into which of the following modes?

a. respectful mode

b. confrontational mode

c. problem-solving mode

d. thoughtful mode

18. What should a nurse do when approaching conflict with nurses from other cultures?

a. keep their cultural background in mind and choose not to carefront

b. keep their cultural background in mind and choose carefronting words carefully

c. ask another nurse of the same cultural background to assist in the carefronting

d. avoid approaching the nurses



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