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Emotional Competence Makes a Difference (for Staff and Patients!)

Doas, Michelle Dellaria

doi: 10.1097/CNJ.0b013e3181ffd313

ABSTRACT Emotional competence refers to the ability to appropriately manage and express one's emotions. It is especially critical in nursing practice as it impacts patient care, work relationships, and the healthcare environment, and can be a vital skill to model and teach patients. Characteristics of emotional competence include self-awareness, mood management, self-motivation, empathy, and managing relationships.

Emotional competence is critical to patient care and work relationships, and can be a vital skill to teach patients.

Michelle Dellaria Doas, EdD, RN, is an Assistant Professor of Nursing at Chatham University in Pittsburgh, PA. She also works as a staff nurse on the Behavioral Health Unit, Our Lady of Lourdes Parish, Burgettstown, PA.

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