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Conflicts at Work?: try Care fronting

Kupperschmidt, Betty R. EdD, RN

doi: 10.1097/01.CNJ.0000305998.97252.fd

Rebecca groaned through another difficult day working with Susanne, an RN on the unit whose harsh speech, hostile attitude, and complaining made tough days at work even tougher. But when Rebecca thought about confronting her, a huge knot formed in her gut. It made her angry that this had been going on for a long time and no one had the courage to confront Susanne.

Associate Professor at the University of Oklahoma Health Sciences Center, College of Nursing. Betty regularly addresses generational issues at national and regional conferences and has published numerous articles. She attends Parkview Baptist Church in Tulsa. She is active with the Oklahoma Nurses Association and the Oklahoma Organization of Nurse Executives.

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