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Realizing Electronic Medical Record Benefits: An Easy-to-Do Usability Study

Harrington, Linda PhD, RN, CNS, CPHQ, CENP, CPHIMS; Porch, Linda MEd, RN; Acosta, Kimberly BSN, RN; Wilkens, Katy MBA-HCA, RN, NEA-BC

JONA: The Journal of Nursing Administration: July-August 2011 - Volume 41 - Issue 7/8 - p 331-335
doi: 10.1097/NNA.0b013e3182250b23
Articles

Heuristic evaluation is a type of study that is useful for uncovering usability issues in a human-computer interface such as the electronic medical record (EMR). Findings can be very useful in overcoming usability problems to better realize the benefits of the EMR. Correction of the usability violations will improve the efficiency and effectiveness of EMRs. The authors discuss their use of heuristic evaluation to assess usability issues found in their nursing electronic documentation system.

Author Affiliations: Vice President for Advancing Nursing Practice (Dr Harrington), Baylor Health Care System, Dallas; Staff Nurse (Mss Porch and Acosta), and Director (Ms Wilkens), Critical Care, Baylor Regional Medical Center at Grapevine, Texas.

The authors declare no conflict of interest.

Correspondence: Dr Harrington, PO Box 702922, Dallas, TX 75370 (Linda.Harrington@gmail.com).

© 2011 Lippincott Williams & Wilkins, Inc.