Departments: Spotlight OnImproving Patient-Provider Communication A Call to ActionPatak, Lance MD, MBA, RN; Wilson-Stronks, Amy MPP, CPHQ; Costello, John MA, CCC-SLP; Kleinpell, Ruth M. PhD, RN, FAAN; Henneman, Elizabeth A. PhD, RN; Person, Colleen MMA, BSN, RN; Happ, Mary Beth PhD, RNAuthor Information Authors' Affiliations: Anesthesiology Resident, University of Michigan, Ann Arbor (Dr Patak); Director, the Joint Commission, Chicago, Illinois (Ms Wilson-Stronks); Speech Language Pathologist, Children's Hospital Boston, Massachusetts (Mr Costello); Director and Professor, Rush University Medical Center and Our Lady of the Resurrection Medical Center, Chicago, Illinois (Dr Kleinpell); Assistant Professor, University of Massachusetts-Amherst School of Nursing (Dr Henneman); Vice President, Creative Health Care Management, Minneapolis, Minnesota (Ms Person); Assistant Professor, University of Pittsburgh School of Nursing, Pennsylvania (Dr Happ). Disclosure: Dr Patak is the President and CEO for Vidatak, LLC, a for-profit company that focuses on research and development for evidence-based patient communication products and resources. Mrs Wilson-Stronks is principal investigator for a national study funded by the California Endowment titled, "Hospitals, Language, and Culture: A Snapshot of the Nation," a cross-sectional qualitative study investigating how hospitals are addressing the healthcare needs of diverse patient populations (grant numbers 20032851 and 20062218). She is also coinvestigator for a project funded by the Commonwealth Fund to develop standards for culturally competent patient-centered care in hospitals (grant number 20080055). Mr Costello, Drs Kleinpell and Henneman, and Mrs Person have no conflicts of interest. Dr Happ is principal investigator for a clinical trial funded by the National Institute of Child Health and Human Development, the SPEACS study, testing an educational program, SLP consultation and AAC strategies (R01-HD043988, "Improving Communication with Nonspeaking ICU Patients"). She is coauthor of a copyrighted educational program for ICU nurses used in the SPEACS study. Her research on patient-caregiver communication is currently supported by a grant from NINR K24- NR010244, "Symptom Management, Patient-Caregiver Communication, and Outcomes in ICU." Corresponding author: Dr Patak, Department of Anesthesiology, University of Michigan, 1H247 UH, SPC 5048, 1500 East Medical Center Dr, Ann Arbor, MI 48109-5048 ([email protected]). Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal's Web site (www.jonajournal.com). JONA: The Journal of Nursing Administration: September 2009 - Volume 39 - Issue 9 - p 372-376 doi: 10.1097/NNA.0b013e3181b414ca Buy SDC Metrics © 2009 Lippincott Williams & Wilkins, Inc.