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Improving Patient-Provider Communication: A Call to Action

Patak, Lance MD, MBA, RN; Wilson-Stronks, Amy MPP, CPHQ; Costello, John MA, CCC-SLP; Kleinpell, Ruth M. PhD, RN, FAAN; Henneman, Elizabeth A. PhD, RN; Person, Colleen MMA, BSN, RN; Happ, Mary Beth PhD, RN

Journal of Nursing Administration: September 2009 - Volume 39 - Issue 9 - p 372-376
doi: 10.1097/NNA.0b013e3181b414ca
Departments: Spotlight On

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Authors' Affiliations: Anesthesiology Resident, University of Michigan, Ann Arbor (Dr Patak); Director, the Joint Commission, Chicago, Illinois (Ms Wilson-Stronks); Speech Language Pathologist, Children's Hospital Boston, Massachusetts (Mr Costello); Director and Professor, Rush University Medical Center and Our Lady of the Resurrection Medical Center, Chicago, Illinois (Dr Kleinpell); Assistant Professor, University of Massachusetts-Amherst School of Nursing (Dr Henneman); Vice President, Creative Health Care Management, Minneapolis, Minnesota (Ms Person); Assistant Professor, University of Pittsburgh School of Nursing, Pennsylvania (Dr Happ).

Disclosure: Dr Patak is the President and CEO for Vidatak, LLC, a for-profit company that focuses on research and development for evidence-based patient communication products and resources.

Mrs Wilson-Stronks is principal investigator for a national study funded by the California Endowment titled, "Hospitals, Language, and Culture: A Snapshot of the Nation," a cross-sectional qualitative study investigating how hospitals are addressing the healthcare needs of diverse patient populations (grant numbers 20032851 and 20062218). She is also coinvestigator for a project funded by the Commonwealth Fund to develop standards for culturally competent patient-centered care in hospitals (grant number 20080055).

Mr Costello, Drs Kleinpell and Henneman, and Mrs Person have no conflicts of interest.

Dr Happ is principal investigator for a clinical trial funded by the National Institute of Child Health and Human Development, the SPEACS study, testing an educational program, SLP consultation and AAC strategies (R01-HD043988, "Improving Communication with Nonspeaking ICU Patients"). She is coauthor of a copyrighted educational program for ICU nurses used in the SPEACS study. Her research on patient-caregiver communication is currently supported by a grant from NINR K24- NR010244, "Symptom Management, Patient-Caregiver Communication, and Outcomes in ICU."

Corresponding author: Dr Patak, Department of Anesthesiology, University of Michigan, 1H247 UH, SPC 5048, 1500 East Medical Center Dr, Ann Arbor, MI 48109-5048 (

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© 2009 Lippincott Williams & Wilkins, Inc.