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Linking Hospital Consumer Assessment of Healthcare Providers and Systems to Swanson Caring Theory

A Diagnostic Model for Improvement

Ray, Joel USAF, NC, MSN, RN, NEA-BC; Stargardt, Deb MBA, FACHE, CPXP

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JONA: The Journal of Nursing Administration: April 2020 - Volume 50 - Issue 4 - p 216-224
doi: 10.1097/NNA.0000000000000871
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