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An Approach to Recruitment and Retention of Certified Nursing Assistants Using Innovation and Collaboration

Gion, Therese DNP, RN, CRRN, NE-BC; Abitz, Tracey DNP, RN, CTN-B, NEA-BC

JONA: The Journal of Nursing Administration: July/August 2019 - Volume 49 - Issue 7/8 - p 354–358
doi: 10.1097/NNA.0000000000000767

Turnover rates for nursing assistants (NAs) cause considerable financial cost to healthcare organizations and negatively impact the quality of care and patient satisfaction. In 1 organization, a task force was created to focus on NA recruitment and retention. The task force evolved into a committee consisting of NAs representing all inpatient settings, a nursing director and manager, and human resources. Recruitment and retention were evaluated, and collaborative strategies were initiated for improvement in recruiting and retention of the current NA workforce.

Authors Affiliation: Manager (Dr Gion), Radiology Nursing, and Director (Dr Abitz), Surgical and Psychiatric Nursing, UW Health, Madison, Wisconsin.

The authors declare no conflicts of interest.

Correspondence: Dr Gion, UW Health, 600 Highland Ave, E3/336, Madison, WI 53792 (

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