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Transitioning a Nonclinical House Administrator to a Nurse-Led Hospital Operations Role

Quigley, Michelle Ann, MS, RN, CNML; Martin, Amber M., MSN, MHA, RN-BC, CVRN; Morrow, Shonda W., JD, MS, RN, CENP; Magat-Domingo, Esperanza, MSN, RN, SCRN; Shay-Hadley, Constance L., MSN, RN, NE-BC; Franklin, Aaron D., MSN, RN, CMSRN

JONA: The Journal of Nursing Administration: April 2019 - Volume 49 - Issue 4 - p 186–192
doi: 10.1097/NNA.0000000000000736

Nurse leaders must utilize diverse operational skills in today's healthcare delivery system. Thus, the purposes of this article are to describe 1 institution's experience in expanding the role of a nonclinical house administrator to a nurse-led Hospital Operations Administrator team. The skills reflective of the American Organization of Nurse Executives competencies needed to successfully implement the newly configured role are discussed. The expansion of this role has been beneficial in showcasing the unique contributions of nurse leaders.

Author Affiliations: Director of Resource Management Systems (Ms Quigley), Hospital Operations Administrators (Ms Martin, Magat-Domingo, and Shay-Hadley and Mr Mitchell-Franklin), and Associate Vice President of Department of Nursing Finance and Resource Management (Dr Morrow), Rush University Medical Center, Chicago, Illinois.

The authors declare no conflicts of interest.

Correspondence: Ms Quigley, Rush University Medical Center, 1717 West Congress Pkwy, Suite 1140, Chicago, IL 60612 (

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