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Shifting Culture

A New CNO Leading to Nursing Excellence

Johnston, Diann, MSN, RN, NEA-BC; Villa, Julie, MSN, RN, CCRN-K

JONA: The Journal of Nursing Administration: September 2018 - Volume 48 - Issue 9 - p 422–424
doi: 10.1097/NNA.0000000000000643
Departments: Spotlight on Leadership

A new chief nursing officer describes the transformational leadership strategies she and her team used to turn their hospital, once below the national mean on National Database of Nurse Sensitive Indicators and patient/RN satisfaction scores, into a highly engaged and effective organization achieving top-performing outcomes.

Author Affiliations: Chief Nursing Officer and Vice President of Patient Care Services (Ms Johnston) and Director of Nursing Excellence and Innovation/Magnet Program Director (Ms. Villa), Monmouth Medical Center, Long Branch, New Jersey.

The authors declare no conflict of interest.

Correspondence: Ms Villa, Monmouth Medical Center, 300 Second Ave, Long Branch, NJ 07740 (

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