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Characteristics of Nurse Directors That Contribute to Registered Nurse Satisfaction

Burke, Debra DNP, MBA, RN, NEA-BC; Flanagan, Jane PhD, RN, ANP-BC, AHN-BC; Ditomassi, Marianne DNP, MBA, RN, NEA-BC; Hickey, Patricia A. PhD, MBA, RN, FAAN

Journal of Nursing Administration: April 2017 - Volume 47 - Issue 4 - p 219–225
doi: 10.1097/NNA.0000000000000468

OBJECTIVE The aim of this study was to explore RNs and nurse directors' (NDs') perceptions of leadership on units with high RN satisfaction scores.

BACKGROUND Identifying the characteristics of NDs that contribute to RN satisfaction is important in the recruitment and retention of RNs and in the selection and role development of NDs.

METHODS This study used a qualitative design using appreciative inquiry–guided data collection.

RESULTS Nine RNs and 9 NDs met the inclusion criteria. Each group identified 4 themes.

CONCLUSIONS Registered nurse and ND participants identified similar themes representative of leadership attributes and behaviors that contribute to RN satisfaction.

Author Affiliations: Associate Chief Nurse, Women and Children, Mental Health, Cancer Center and Community Health Nursing Practice (Dr Burke); Nurse Scientist, Yvonne L. Munn Center for Nursing Research, Massachusetts General Hospital and, Associate Professor, Boston College Connell School of Nursing (Dr Flanagan); Executive Director, Patient Care Services Operations and Magnet Recognition (Dr Ditomassi), Massachusetts General Hospital; and Vice President and Associate Chief Nurse (Dr Hickey), Cardiovascular and Critical Care Services, Boston Children's Hospital, and Assistant Professor of Pediatrics, Harvard Medical School, Boston, Massachusetts.

The authors declare no conflict of interest.

Correspondence: Dr Burke, Massachusetts General Hospital, 55 Fruit St, FND 3-344, Boston, MA 02114 (

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