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Interactive Care Model: A Framework for More Fully Engaging People in Their Healthcare

Drenkard, Karen PhD, RN, NEA-BC, FAAN; Swartwout, Ellen PhD, RN, NEA-BC; Deyo, Patricia MSN, RN; O’Neil, Michael B. Jr JD, MBA

JONA: The Journal of Nursing Administration: October 2015 - Volume 45 - Issue 10 - p 503–510
doi: 10.1097/NNA.0000000000000242

Transformation of care delivery requires rethinking the relationship between the person and clinician. The model described provides a process to more fully engage patients in their care. Five encounters include assessing capacity for engagement, exchanging information and choices, planning, determining interventions, and evaluating the effectiveness of engagement interventions. Created by researchers and validated by experts, implications for practice, education, and policy are explored.

Author Affiliations: Senior Vice President/Chief Clinical Officer and Chief Nurse (Dr Drenkard), Vice President/Research & Analytics (Dr Swartwout), Nurse Consultant (Ms Deyo), and Founder and Chief Executive Officer (Mr O’Neil), GetWelllNetwork, O’Neil Center, Bethesda, Maryland.

The authors declare no conflicts of interest.

Correspondence: Dr Drenkard, GetWellNetwork, 7700 Old Georgetown Rd, 4th Fl, Bethesda, MD 20814 (

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