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Meaningfully Incorporating Staff Input to Enhance Frontline Engagement

Strumwasser, Sarah AB; Virkstis, Katherine ND

JONA: The Journal of Nursing Administration: April 2015 - Volume 45 - Issue 4 - p 179–182
doi: 10.1097/NNA.0000000000000179
Departments: Perspectives on Engagement
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Nurses play a critical role in care transformation. To achieve transformation, frontline staff must be engaged in their work, committed to their organization’s mission, and capable of delivering high-quality care. Data from the Advisory Board Survey Solutions show that nurses are both the least engaged and most disengaged among all frontline staff. To identify the most promising opportunities for driving engagement, researchers from The Advisory Board Company analyzed engagement survey responses from more than 343,000 employees at 575 healthcare organizations. This article describes 3 strategies for addressing 1 of the greatest opportunities identified from the data: ensuring that nurses feel that their ideas and suggestions are valued by the organization.

Author Affiliations: Senior Director, Advisory Board Survey Solutions (Ms Strumwasser), and Practice Manager, Nursing Executive Center (Dr Virkstis), The Advisory Board Company, Washington, DC.

The authors declare no conflicts of interest.

Correspondence: Ms Strumwasser, The Advisory Board Company, 2445 M St NW, Washington, DC 20037 (rothenbs@advisory.com).

Copyright © 2015 Wolters Kluwer Health, Inc. All rights reserved.