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Reducing Readmissions Using Teach-Back: Enhancing Patient and Family Education

Peter, Debra MSN, RN-BC, CMSRN; Robinson, Paula MSN, RN-BC; Jordan, Marie MHA, RN, NE-BC; Lawrence, Susan MS, CMAC; Casey, Krista MBA; Salas-Lopez, Debbie MD, MPH

JONA: The Journal of Nursing Administration: January 2015 - Volume 45 - Issue 1 - p 35–42
doi: 10.1097/NNA.0000000000000155

This article describes a quality improvement initiative, implemented by a patient education workgroup within a tertiary Magnet® facility. The project focused on the association between inadequate care transitions in patients with heart failure and subsequent costly readmissions. The teach-back initiative was piloted with patients hospitalized with heart failure, because of this population’s high risk of readmission. Learning outcomes included documented improvements in patients’ understanding of their disease and reduced readmission rates.

Supplemental Digital Content is available in the text.

Author Affiliations: Patient Care Specialist (Ms Peter), Patient Care Services; Patient Education Specialist (Ms Robinson), Patient EducationDepartment; Nursing Administrator (Ms Jordan), Patient Care Services; Vice President (Ms Lawrence), Care Continuum; and Chair (Dr Salas-Lopez), Department of Medicine, Lehigh Valley Health Network, Allentown, Pennsylvania; and Business Advisor (Ms Casey), McKesson Provider Technologies, Alpharetta, Georgia.

The authors declare no conflicts of interest.

Correspondence: Ms Peter, Lehigh Valley Health Network, 1247 S Cedar Crest Blvd, Ste 301, Allentown, PA 18103 (

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