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Improving the Patient Experience: Real-World Strategies for Engaging Nurses

Dempsey, Christina MSN, MBA, RN CNOR CENP; Reilly, Barbara PhD; Buhlman, Nell MBA

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JONA: The Journal of Nursing Administration: March 2014 - Volume 44 - Issue 3 - p 142-151
doi: 10.1097/NNA.0000000000000042
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