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Enhancing Capacity Management

Rees, Susan DNP, RN, CPHQ, CENP; Houlahan, Beth MSN, RN, CENP; Lavrenz, Dennise MBA, RN

Journal of Nursing Administration: March 2014 - Volume 44 - Issue 3 - p 121–124
doi: 10.1097/NNA.0000000000000036
Departments: Spotlight on Leadership

It is essential for organizations to be able to accept patients requiring care. Capacity planning and management are necessary to ensure an organization has an accepting physician/service, an available bed, and staff to care for the patient and family. This organization implemented strategies including communication plans, staffing guidelines, morning rounds, proactive planning, and an escalation process to reverse the trend of not being able to accept all patients.

Author Affiliations: Vice President (Dr Rees), Development, Nursing & Patient Care Services; Senior Vice President of Patient Care Services/Chief Nursing Officer (Ms Houlahan); Director (Ms Lavrenz), Nursing Operations Support, University of Wisconsin Hospital and Clinics, Madison.

The authors declare no conflicts of interest.

Correspondence: Dr Rees, University of Wisconsin Hospital and Clinics, 600 Highland Ave, H4/822, Madison, WI 53792 (

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