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Workplace Incivility and New Graduate Nurses’ Mental Health: The Protective Role of Resiliency

Laschinger, Heather K. PhD, RN, FAAN; Wong, Carol PhD, RN; Regan, Sandra PhD, RN; Young-Ritchie, Carol RN, MScN; Bushell, Pamela RN, MScN

JONA: The Journal of Nursing Administration: July/August 2013 - Volume 43 - Issue 7/8 - p 415–421
doi: 10.1097/NNA.0b013e31829d61c6

OBJECTIVE: The aim of this study was to examine the relationships between coworker, physician, and supervisor workplace incivility and new graduate nurses’ mental health and the protective role of personal resiliency.

BACKGROUND: Positive interpersonal relationships in healthcare work environments are important for new graduate nurses’ career transition and commitment. Workplace incivility threatens new graduate nurses’ health and well-being. Personal resiliency helps employees to recover from negative stressors and may protect new nurses from the negative effects of workplace incivility.

METHODS: We surveyed 272 new graduate nurses in Ontario to explore the influence of 3 forms of workplace incivility and personal resiliency on new nurses’ mental health.

RESULTS: All sources of incivility were related to poor mental health. Results suggest that personal resiliency may protect nurses from the negative effects of incivility.

CONCLUSIONS: New nurses are experiencing workplace incivility from a variety of sources in their work environments, which have detrimental effects on their workplace well-being.

Author Affiliations: Distinguished University Professor (Dr Laschinger), Associate Professor (Dr Wong), Assistant Professor (Dr Regan), Arthur Labatt Family School of Nursing, University of Western Ontario, London, Ontario, Canada; Vice President (Ms Richie), London Health Sciences Centre, London, Ontario, Canada; Director of Professional Practice (Ms Bushell), St. Thomas Elgin General Hospital, St. Thomas, Ontario, Canada.

The authors declare no conflicts of interest.

Correspondence: Dr Laschinger, University of Western Ontario, 1151 Richmond Street, Health Sciences Addition, London, ON, Canada N6A 5C1 (

© 2013 Wolters Kluwer Health | Lippincott Williams & Wilkins