Handoff of patient information during shift report between nurses is a time of risk and liability. A quality improvement project was conducted on a 23-bed inpatient unit to measure the value of a bedside change-of-shift report in improving the effectiveness of shift report. Indicators including end-of-shift overtime, call light usage, nurse perceptions, and patient satisfaction were impacted by the change in process.
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Author Affiliations: Unit Director (Dr Cairns); Chief Nursing Officer (Ms Lorenz), University of Pittsburgh Medical Center; Associate Professor (Dr Dudjak); Assistant Professor (Dr Hoffmann), School of Nursing, University of Pittsburgh, Pennsylvania.
The authors declare no conflicts of interest.
Correspondence: Dr Cairns, University of Pittsburgh Medical Center, 200 Lothrop Street, Pittsburgh, PA 15213 (firstname.lastname@example.org).
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