The objective of this study was to assess the impact of the implementation of the relationship-based care (RBC) model on patient satisfaction, length of stay, and readmission rates in hospitalized patients.
RBC model promotes organizational viability in critical areas that measure success, inclusive of clinical quality, patient satisfaction, and robust financial standing.
A retrospective secondary analysis of aggregate patient satisfaction data, length of stay, and readmission rates at a rural Texas hospital was reviewed for the years 2009 and 2010. This study compared preimplementation data for year 2009 with postimplementation data for year 2010.
Data support the positive influential impact of RBC model. A negative correlation was noted with readmission rates and a concomitant positive correlation with length of stay. Overall satisfaction with nursing did not reveal a significant correlation to the new care model.
RBC model supports a patient-centered, collaborative care environment, maximizing potential reimbursement.
Author Affiliation: Chief Nursing Officer, Moore County Hospital District, Dumas, Texas.
The author declares no conflict of interest.
Correspondence: Dr Cropley, Moore County Hospital District, 224 E 2nd St, Dumas, TX 79029 ( firstname.lastname@example.org).