Departments: Spotlight on CaringMaximizing Caring Relationships Between Nursing Assistants and Patients Care PartnersPrestia, Angela MSN, RN, CNA; Dyess, Susan PhD, RNAuthor Information Author Affiliations: Chief Nursing Officer (Ms Prestia), Good Samaritan Medical Center, West Palm Beach, Florida; and Assistant Professor (Dr Dyess), Christine E. Lynn College of Nursing, Florida Atlantic University, Boca Raton. The authors declare no conflict of interest. Correspondence: Ms Prestia, Good Samaritan Medical Center 1309 North Flagler Dr, West Palm Beach, FL 33401 ([email protected]). JONA: The Journal of Nursing Administration: March 2012 - Volume 42 - Issue 3 - p 144-147 doi: 10.1097/NNA.0b013e3182484efd Buy Metrics Abstract Certified nursing assistants (CNAs) are an integral part of the care team in most hospitals. The chief nursing officer at a community hospital in Florida developed a program of communication, education, and accountability to highlight the role of the CNA as a team member. This easy-to-implement initiative resulted in increased understanding about the CNA role in delivering high-quality patient care and increases in patient satisfaction with responsiveness of staff to call lights. © 2012 Lippincott Williams & Wilkins, Inc.