Last month in Part 1, the authors discussed the critical aspects associated with building a safety culture and holding staff and leadership accountable through measurement and expected performance. Sustaining a safety culture begins with the human aspects but must reach beyond the underlying systems and processes, which enable resilience and error prevention in today's complex healthcare environment.
Author Affiliations: Executive Vice President (Dr Blouin), The Joint Commission, Oakbrook Terrace; Vice President, Executive Relations (Dr McDonagh), Hospira Inc, Lake Forest, Illinois.
The authors declare no conflict of interest.
Correspondence: Dr Blouin, The Joint Commission, 1 Renaissance Blvd, Oakbrook Terrace, IL 60181 (firstname.lastname@example.org).