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A Framework for Patient Safety, Part 2: Resilience, the Next Frontier

Blouin, Ann Scott PhD, MBA, RN, FACHE; McDonagh, Kathryn J. PhD, RN, FACHE, FAAN

JONA: The Journal of Nursing Administration: November 2011 - Volume 41 - Issue 11 - p 450-452
doi: 10.1097/NNA.0b013e3182346eae

Last month in Part 1, the authors discussed the critical aspects associated with building a safety culture and holding staff and leadership accountable through measurement and expected performance. Sustaining a safety culture begins with the human aspects but must reach beyond the underlying systems and processes, which enable resilience and error prevention in today's complex healthcare environment.

Author Affiliations: Executive Vice President (Dr Blouin), The Joint Commission, Oakbrook Terrace; Vice President, Executive Relations (Dr McDonagh), Hospira Inc, Lake Forest, Illinois.

The authors declare no conflict of interest.

Correspondence: Dr Blouin, The Joint Commission, 1 Renaissance Blvd, Oakbrook Terrace, IL 60181 (

© 2011 Lippincott Williams & Wilkins, Inc.