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Hands-Free Communication Technology: A Benefit for Nursing?

Dunphy, Heather BA; Finlay, Juli L. MA; Lemaire, Jane MD; MacNairn, Ian BHSc; Wallace, Jean E. PhD

Journal of Nursing Administration: September 2011 - Volume 41 - Issue 9 - p 365-368
doi: 10.1097/NNA.0b013e31822a7301

The introduction of mobile communication devices (MCDs) has dramatically altered how nurses communicate. It is critical to assess whether these technologies contribute to stress and complicate the work of the nurse or if the devices are perceived as assisting in the provision of efficient and higher-quality patient care. The authors discuss a study that assessed the perceptions of nurses on a medical unit after MCDs were implemented.

Author Affiliations: Graduate Student (Ms Dunphy), Department of Anthropology; Doctoral Candidate (Ms Finlay), Department of Anthropology; Clinical Professor (Dr Lemaire), Department of Medicine; Graduate Student (Mr MacNairn), Department of Anthropology; Professor (Dr Wallace), Department of Sociology, University of Calgary, Alberta, Canada.

The authors declare no conflict of interest.

Correspondence: Dr Wallace, Department of Sociology, University of Calgary, 2500 University Dr NW, Calgary, Alberta, Canada T2N 1N4 (

© 2011 Lippincott Williams & Wilkins, Inc.