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The Impact of Workplace Incivility on the Work Environment, Manager Skill, and Productivity

Lewis, Patricia Smokler PhD, RN, NEA-BC, CNML; Malecha, Ann PhD, RN

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JONA: The Journal of Nursing Administration: January 2011 - Volume 41 - Issue 1 - p 41-47
doi: 10.1097/NNA.0b013e3182002a4c
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© 2011 Lippincott Williams & Wilkins, Inc.