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Professional Coaching as an Effective Strategy to Retaining Frontline Managers

Karsten, Margo PhD, MSN, BSN, RN; Baggot, Deirdre MBA, MSN, RN, NEA-BC; Brown, Amy MS, RN, NE-BC; Cahill, Michael MS

Journal of Nursing Administration: March 2010 - Volume 40 - Issue 3 - p 140-144
doi: 10.1097/NNA.0b013e3181d042c0

Historically, executive coaching has been reserved only for the c-suite in healthcare organizations. Expanding this resource to directors and managers has been assumed to be cost-prohibitive. The authors describe an intervention whereby executive coaching was expanded beyond the c-suite, during a critical transition time for the organization in an attempt to positively impact management turnover, staff turnover, and employee satisfaction.

Authors' Affiliations: Chief Operating Officer (Dr Karsten), Clinical Manager (Ms Brown), and Performance Improvement Specialist (Mr Cahill), Exempla Saint Joseph Hospital, Denver, Colorado; and Administrator, CV Institute, Exempla Saint Joseph Hospital, and Doctoral Student, College of Nursing, University of Colorado, Denver (Ms Baggot).

Corresponding author: Ms Baggot, 1835 Franklin St, Denver, CO 80128 (

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