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Characteristics of Positive Working Relationships Between Nursing and Support Service Employees

Orr, Debra E. PhD

Journal of Nursing Administration: March 2010 - Volume 40 - Issue 3 - p 129-134
doi: 10.1097/NNA.0b013e3181d04281

Collaboration among healthcare providers is essential for maximizing limited human resources in hospitals. This research identifies factors that contribute to developing collaborative working relationships between nursing and support services staff. Those factors include the predisposed mind set of leadership, how the actions of leaders impact the behaviors of staff, the nature of the relationship between support service employees and the nursing staff, ways in which learning happens, and the nature of communication. With a sample of nearly 300 individual participants in 10 geographically diverse hospitals, the author discusses the process, outcomes, and implications of her qualitative study.

Author Affiliation: Assistant Professor, Organizational Leadership, Roosevelt University, Chicago, Illinois.

Correspondence: 348 Maple St, Glen Ellyn, IL 60137 (

Copyright © 2010 Wolters Kluwer Health, Inc. All rights reserved.