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Servant Leadership: Enhancing Quality of Care and Staff Satisfaction

Neill, Mark W. EdD; Saunders, Nena S. RN, MN

Journal of Nursing Administration: September 2008 - Volume 38 - Issue 9 - p 395-400
doi: 10.1097/

Servant leadership encompasses a powerful skill set that is particularly effective in implementing a team approach to the delivery of nursing practice. This model encourages the professional growth of nurses and simultaneously promotes the improved delivery of healthcare services through a combination of interdisciplinary teamwork, shared decision making, and ethical behavior. The authors describe the case application of servant leadership principles in a Department of Veterans Affairs Medical Intensive Care Unit located in a large urban center.

Authors' Affiliations: Assistant Professor (Dr Neill), Graduate Department of Educational Leadership and Instructional Design, Idaho State University, Pocatello, Idaho; Patient Safety Coordinator (Ms Saunders), George E. Wahlen Veterans Affairs Medical Center, Salt Lake City, Utah.

Corresponding author: Dr Neill, 921 South 8th Ave, Stop 8059, Pocatello, ID 83209-8059 (

© 2008 Lippincott Williams & Wilkins, Inc.