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Driving Improvement in Patient Care: Lessons From Toyota

Thompson, Debra N. MSN, RN; Wolf, Gail A. DSN, RN, FAAN; Spear, Steven J. DBA

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JONA: The Journal of Nursing Administration: November 2003 - Volume 33 - Issue 11 - p 585-595
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© 2003 Lippincott Williams & Wilkins, Inc.