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Making Patient-centered Care Come Alive: Achieving Full Integration of the Patient’s Perspective

Ponte, Pat Reid DNSc, RN; Conlin, Genevieve MS/MBA, MEd, CRRN; Conway, James B. MBA; Grant, Susan MS, RN; Medeiros, Cynthia MSW; Nies, Joseph APFAC; Shulman, Lawrence MD; Branowicki, Patti MS, RN; Conley, Karen MS, RN, AOCN

JONA: The Journal of Nursing Administration: February 2003 - Volume 33 - Issue 2 - p 82-90

A patient-centered model of care has profound implications for the way that care is planned, delivered, and evaluated. Although most leaders in healthcare organizations today embrace the basic tenets of a patient-centered philosophy, they often find that moving toward a patient-centered model requires an unanticipated level of commitment and significant adjustments in organizational structures. In this article, the authors describe how patients and families have been integrated into the care delivery model by involving them in planning, decision-making, and improvement processes at all levels of the organization.

Authors’ affiliations: Nursing and Patient Care Services (Dr Reid Ponte); Zakim Center for Integrative Therapies (Ms Medeiros); Patient and Family Advisory Council (Mr Nies); Clinical Services, Adult Oncology (Dr Shulman); Medicine Patient Services, Children’s Hospital (Ms Branowicki) and Nursing and Patient Care Services for Pediatric Oncology (Ms Branowicki); Pediatric Oncology (Ms Conley); Nursing and Patient Care Services (Ms Conlin) and Hospital Administration (Mr Conway), Dana-Farber Cancer Institute, Boston; Nursing and Patient Care Services, Brigham and Women’s Hospital, Boston (Dr Reid Ponte); Northeastern University, Boston (Ms Conlin); Patient Care Services University of Washington Medical Center, Seattle (Ms Grant).

Corresponding author: Pat Reid Ponte, DNSc, RN, Nursing and Patient Care Services, Dana-Farber Cancer Institute, 44 Binney St, Boston, MA 02115 (

© 2003 Lippincott Williams & Wilkins, Inc.