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Emotional Intelligence: The Most Potent Factor in the Success Equation

Strickland, Donna MS, RN, CS

JONA: The Journal of Nursing Administration: March 2000 - Volume 30 - Issue 3 - p 112-117

Star performers can be differentiated from average ones by emotional intelligence. For jobs of all kinds, emotional intelligence is twice as important as a person's intelligence quotient and technical skills combined. Excellent performance by top-level managers adds directly to a company's "hard" results, such as increased profitability, lower costs, and improved customer retention. Those with high emotional intelligence enhance "softer" results by contributing to increased morale and motivation, greater cooperation, and lower turnover. The author discusses the five components of emotional intelligence, its role in facilitating organizational change, and ways to increase an organization's emotional intelligence.

Donna Strickland, MS, RN, CS, President and Queen of Everything, e-mail:, The People Connection, Ltd., Denver, Colorado.

© 2000 Lippincott Williams & Wilkins, Inc.