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Organizational Factors, Nurses' Job Satisfaction, and Patient Satisfaction with Nursing Care

Kangas, Sandra MS, RN; Kee, Carolyn C. PhD, RN; McKee-Waddle, Rebecca MSN, RN

Journal of Nursing Administration: January 1999 - Volume 29 - Issue 1 - p 32-42

For this research study, the authors explored differences and relationships among the job satisfaction of registered nurses, patient satisfaction with nursing care, nursing care delivery models, organizational structure, and organizational culture. There were no differences in nurses job satisfaction or patient satisfaction with nursing care in different organizational structures or where different nursing care delivery models were used. A supportive environment was most important to the job satisfaction of nurses.

Sandra Kangas, MS, RN, e-mail:, Carolyn C. Kee, PhD, RN, Associate Professor, e-mail:, Georgia State University, Atlanta, Rebecca McKee-Waddle, MSN, RN, Clinical Coordinator, Medical Services Division, Crawford Long Hospital, Emory University System of Health Care, Atlanta, Georgia.

© 1999 Lippincott Williams & Wilkins, Inc.