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Communication Under Pressure

A Quasi-Experimental Study to Assess the Impact of a Structured Curriculum on Skilled Communication to Promote a Healthy Work Environment

Jones, Lindsay BSN, RN, CPN, CHPPN; Cline, Genieveve J. PhD, DNP, APRN, NNP-BC, CNE, RN-BC; Battick, Kentlee MSN, RN, CCRN, CNL; Burger, Kristina J. DNP, APRN, CPNP, CCRN, RN-BC, LNC; Amankwah, Ernest K. PhD

Journal for Nurses in Professional Development: September/October 2019 - Volume 35 - Issue 5 - p 248–254
doi: 10.1097/NND.0000000000000573
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Effective communication in health care is a mainstay of patient safety and staff perception of a healthy work environment. A quasi-experimental study was conducted to assess the impact of a course on staff perceptions of communication. A Wilcoxon signed-ranks test indicated a statistically significant difference between pre and post scores for the self-assessment component of the Heathy Work Environment Instrument (p = .0005); coworker assessments revealed borderline statistical significance (p = .056).

Lindsay Jones, BSN, RN, CPN, CHPPN, is Clinical Nurse, Johns Hopkins All Children’s Cancer & Blood Disorders Institute, Johns Hopkins All Children’s Hospital, St. Petersburg, Florida.

Genieveve J. Cline, PhD, DNP, APRN, NNP-BC, CNE, RN-BC, Department of Clinical Education and Research, Johns Hopkins All Children’s Hospital, St. Petersburg, Florida.

Kentlee Battick, MSN, RN, CCRN, CNL, Pediatric Intensive Care Unit, Institute for Brain Protection Sciences, Johns Hopkins All Children’s Hospital, St. Petersburg, Florida.

Kristina J. Burger, DNP, APRN, CPNP, CCRN, RN-BC, LNC, is Clinical Policy & Regulatory Readiness Manager, Nursing Administration, Johns Hopkins All Children’s Hospital, St. Petersburg, Florida.

Ernest K. Amankwah, PhD, Department of Oncology, Johns Hopkins University School of Medicine, Baltimore, Maryland, and Cancer and Blood Institute, Johns Hopkins All Children’s Hospital, and All Children’s Research Institute, St. Petersburg, Florida.

This research was supported by the Johns Hopkins All Children’s Hospital Cancer & Blood Disorders Institute Special Unit Fund.

The authors report no conflict of interest. The authors alone are responsible for the content and writing of this article.

ADDRESS FOR CORRESPONDENCE: Lindsay Jones, Johns Hopkins All Children’s Cancer and Blood Disorders Institute, Johns Hopkins All Children’s Hospital, 501 Sixth Avenue South, St. Petersburg, FL 33701 (e-mail: ljones98@jhmi.edu).

Online date: August 19, 2019

© 2019 by Lippincott Williams & Wilkins, Inc.