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Stroke Education Video Does Not Affect Patient Satisfaction Scores

A System Analysis

Meighan, Melissa M.

Journal of Neuroscience Nursing: August 2018 - Volume 50 - Issue 4 - p 233–237
doi: 10.1097/JNN.0000000000000383
Clinical Nursing Focus
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ABSTRACT With limited time and resources in the acute care hospital, the most effective methods of stroke education are crucial. A combination of methods of one-on-one counseling or teaching, print, and video has been shown to have the greatest effect. Video education is a component of a combination educational approach. This evaluation from a large integrated system comprising 21 medical facilities compared patient satisfaction data with stroke education from 5 facilities that have video educational services and print materials and 17 facilities that provide print materials only. All 21 facilities provided additional teaching by the nurse. From this evaluation, it seems that there may be no relationship between video or kiosk equipment on patient satisfaction scores for this integrated system.

Questions or comments about this article may be directed to Melissa M. Meighan, MS RN CNRN, at Melissa.m.meighan@kp.org. She is a Regional Stroke Coordinator, Kaiser Foundation Hospitals, Northern California Regional Accreditation, Licensing and Quality, Oakland, CA, and a Doctoral Student, University of San Francisco, School of Nursing and Health Professions, San Francisco, CA.

The author declares no conflicts of interest.

Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal’s Web site (www.jnnonline.com).

© 2018 American Association of Neuroscience Nurses