Adaptation of a Lean Tool Across Surgical Units to Improve Patient Experience

Video Author:Salinas, Brianna MSN, RN, CNL

Published on:July 19, 2022

Practice variations, unstructured leader rounds, and unfavorable patient experience outcomes with Responsiveness of Hospital Staff prompted leaders to adopt Kamishibai cards (K-cards). Evidence-based practices such as timeliness of answering call lights, purposeful rounding, communication, and engaging patients were used to develop these cards. Percentile rank for Responsiveness of Hospital Staff had a sustained increase. Four of 6 hospital units using Responsiveness K-cards achieved 80% rank or better in every patient experience domain for the entire fiscal year. This video provides an introduction to how the author used K-cards. Be sure to read the full article.