is associated with lower patient satisfaction
, yet few system-level solutions have been identified to improve outcomes.
The purpose of this study was to examine the relationship between nurse burnout
and patient satisfaction
and determine whether work environments are associated with these outcomes.
This study was a cross-sectional analysis of 463 hospitals in 4 states. Burnout
was defined using the Maslach Burnout
Inventory. Patient satisfaction
was obtained from the Hospital Consumer Assessment of Healthcare Providers and Systems survey.
Fifty percent of hospitals where burnout
is high have poor work environments, which is strongly related to lower patient satisfaction
High levels of nurse burnout
are associated with lower patient satisfaction
. Our findings demonstrate that hospitals can improve outcomes through investments in work environments.