Emory Healthcare, Atlanta, Georgia (Drs Graham, Oster, and Gullatte); Emory University Hospital Midtown, Atlanta, Georgia (Mss Ogbuji and Williams); Emory University Hospital, Magnet Designated, Atlanta, Georgia (Mss Crain and Larbi); Emory Johns Creek Hospital, Magnet Designated, Atlanta, Georgia (Mss Rolin and Juala); UCHealth Longs Peak Hospital, Longmont, Colorado (Dr Bernard); and Emory Decatur Hospitals, Atlanta, Georgia (Ms Baird).
Correspondence: Mary Magee Gullatte, PhD, RN, ANP-BC, AOCN, LSSYB, FAAN, Emory Healthcare, Peachtree Center, 235 Peachtree St, NE, 5th Floor, Ste 532, Atlanta, GA 30303 ([email protected]).
The authors thank John Nemeth, MSLS, Clinical Informationist Woodruff Health Sciences Center Library, Emory University, for his library search support; Redge Hanna NHA, Corporate Director Service Performance, Emory Healthcare for HCAHPS data; Sherrill Ross, for her administrative assistance; Trina Pitts, MS, RN, Unit Director, for her nursing leadership and support to the clinical staff at the initiation of this project; and the chief nursing officers of the 3 hospitals: Heather Redrick, MHA, BSN, NEA-BC, Tawanda Austin, MSN, RN, NE-BC, and Nancye R. Feistritzer, DNP, RN, NEA-BC; as well as Sharon Pappas, PhD, RN, NEA-BC, FAAN, Chief Nurse Executive for her inspiration.
The authors declare no conflicts of interest.
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Accepted for publication: April 10, 2020
Published ahead of print: June 18, 2020