ArticlesExamining the Capacity of Registered Nurses to Deliver Culturally Competent Health Care to Veterans and Their FamiliesBonzanto, Tamara DNP, RN; Swan, Beth Ann PhD, CRNP, FAAN; Gaughan, John P. MS, PhD, MBA Author Information Office of Accountability and Whistleblower Protection, Washington, District of Columbia (Dr Bonzanto); Jefferson College of Nursing, Thomas Jefferson University, Philadelphia, Pennsylvania (Dr Swan); and Cooper Medical School of Rowan University, Camden, New Jersey (Dr Gaughan). Correspondence: Beth Ann Swan, PhD, CRNP, FAAN, Thomas Jefferson University, 130 S 9th St, Se 839, Philadelphia, PA 19107 ([email protected]). This study was not done at the VA, and the work was not developed in the course of an author's employment by the United States Government.Supplemental digital content is available for this article. Direct URL citations appear in the printed text and are provided in the HTML and PDF versions of this article on the journal's Web site (www.jncqjournal.com).The authors declare no conflicts of interest.Accepted for publication: January 14, 2019Published ahead of print: March 18, 2019 Journal of Nursing Care Quality: October/December 2019 - Volume 34 - Issue 4 - p 358-363 doi: 10.1097/NCQ.0000000000000401 Buy SDC Metrics Abstract Background: Although more than 75% of veterans and their families are accessing care in non-Veterans Affairs (VA) settings, there is little information about health care workers, specifically registered nurses (RNs)' ability to provide culturally competent and appropriate care to military veterans and their families. Purpose: The purpose was to examine the capacity of RNs working in non-VA hospitals to deliver culturally competent health care to military veterans and their families. Methods: A prospective survey design was carried out with nurses from a large academic health system. The RAND Corporation's Ready to Serve web-based survey was adapted with permission for use with RNs employed in civilian urban and community hospitals. In addition to reporting descriptive statistics on demographics and each individual item, a score was calculated to define high cultural competency. Results: Twenty-five (4%) RNs demonstrated the capacity to deliver culturally competent health care. Conclusions: This study revealed significant gaps in the capacity of nurses to deliver culturally competent care to military veterans and their families. © 2019 Wolters Kluwer Health, Inc. All rights reserved.