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Improving Infusion Pump Safety Through Usability Testing

Miller, Kristen E. DrPH, MSPH; Arnold, Ryan MD, MA; Capan, Muge PhD; Campbell, Michele BSN, RN, MSM, CPHQ, FABC; Zern, Susan Coffey MD, CHSE; Dressler, Robert MD, MBA; Duru, Ozioma O. PharmD, BCPS; Ebbert, Gwen MSN, BA, RN, RN-BC; Jackson, Eric Jr MD, MBA; Learish, John CHTM, CBET, CRES; Strauss, Danielle BA; Wu, Pan PhD; Bennett, Dean A. RPh, CPHQ

doi: 10.1097/NCQ.0000000000000208

With the recognition that the introduction of new technology causes changes in workflow and may introduce new errors to the system, usability testing was performed to provide data on nursing practice and interaction with infusion pump technology. Usability testing provides the opportunity to detect and analyze potentially dangerous problems with the design of infusion pumps that could cause or allow avoidable errors. This work will reduce preventable harm through the optimization of health care delivery.

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Value Institute, Christiana Care Health System, Newark, Delaware (Drs Miller, Arnold, Capan, Jackson, and Wu and Ms Strauss); Christiana Care Health System, Newark, Delaware (Drs Miller, Arnold, Capan, Zern, Dressler, Duru, Jackson, and Wu, Messrs Campbell, Learish, and Bennett, and Mss Ebbert and Strauss); Virtual Education and Simulation Training Center, Christiana Care Health System, Newark, Delaware (Dr Zern); and University of Delaware, Newark (Ms Strauss).

Correspondence: Kristen E. Miller, DrPH, MSPH, Value Institute, Christiana Care Health System, 4755 Ogletown-Stanton Rd, Newark DE 19718 (

The authors declare no conflict of interest.

Supplemental digital content is available for this article. Direct URL citation appears in the printed text and is provided in the HTML and PDF versions of this article on the journal's Web site (

Accepted for publication: May 22, 2016

Published ahead of print: August 5, 2016

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